FAQ
Questions, Answered.
Quick answers about ordering, shipping, testing, and policies. Can't find what you need? Our support team is happy to help.

Ordering
Who can place an order?
Purchases are limited to people who are 21 years of age or older and who are buying only for laboratory or research use. You confirm this in the research use agreement and again at checkout.
How long until my order ships?
Orders are processed within 0 to 2 business days. Orders placed and accepted before 3 PM ET on a business day are eligible for same-day processing.
Can I cancel or change an order?
Orders can be cancelled for a full refund any time before they ship. Email support with your order number as soon as possible. Once an order has shipped it cannot be cancelled.
How do I check on my order?
Use the Order Status page with your order number and email address. Tracking appears there as soon as your order ships.
Shipping
What shipping options are available?
Standard shipping takes 1 to 4 business days and is free on orders over $100. 2-Day and Overnight options are also available. Exact rates are calculated at checkout.
Do you ship to every state?
Yes. We ship to all 50 states, including PO boxes and APO addresses. Alaska and Hawaii may have extended transit times.
Is my shipment protected?
Every order includes free shipment protection. If goods arrive damaged or incorrect, email support with photos within 48 hours of delivery so we can review the order.
Certificates & Testing
Is every lot tested?
Yes. Every lot is tested by an independent ISO 17025 laboratory before it is released for sale.
What does the testing panel include?
Each lot receives an 8-assay panel: purity by HPLC, identity, appearance, fentanyl screen, heavy metals by ICP-MS, sterility by PCR, endotoxin, and one additional assay the laboratory is confirming.
Where can I find a certificate of analysis?
Certificates are searchable on the Certificates page by compound name or lot number. Each vial label also carries a QR code that links directly to the certificate for that batch.
Research Use & Compliance
What does Research Use Only mean?
All products sold on this site are intended strictly for research purposes and are not for human consumption or veterinary use. They are not drugs, food, or supplements, and are not intended to diagnose, treat, cure, or prevent any disease or condition.
Why do I have to complete an attestation at checkout?
Because these materials are for laboratory or research use only, every purchase requires confirmation that you are 21 years of age or older and will use the products only for research purposes.
Payments & Refunds
What payment methods do you accept?
Available payment methods are presented at checkout. Prices are in US dollars, and payment is required before an order is accepted.
Can I get a refund?
Orders cancelled before shipment receive a full refund. Shipped orders cannot be refunded. If goods arrive damaged or incorrect, report it with photos within 48 hours and we will review the order.
For research use only. Not for human consumption or veterinary use, and not intended to diagnose, treat, cure, or prevent any disease or condition.